Refund policy
At Heart & Soil Supplements, we value our customers and aim to provide a smooth shopping experience. If you need assistance with your order, our support team is here to help.
Return Eligibility
We accept return requests within 30 days of the delivery date.
To be eligible for a return:
- The item must be purchased from our official online store.
- The return request must be submitted within the allowed return period.
- Products should be returned in their original condition and packaging when possible.
- Proof of purchase or order information may be required to process your request.
For safety and quality reasons, opened or used supplement products may not be eligible for return unless the item arrives damaged, defective, or there is an issue with the order.
How to Request a Return
To start a return request, please contact our customer support team at:
Email: VasquezLico446@gmail.com
Please include:
- Your order number
- The email address used for the purchase
- A brief description of the return request
Our team will review your request and provide further instructions if your return is approved.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
We recommend using a trackable shipping method when returning items. We are not responsible for items lost during the return shipping process.
Refund Process
Once your returned item is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be processed back to the original payment method. Please allow additional processing time depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive an item that is damaged, incorrect, or missing from your order, please contact us within 7 days of delivery.
Please provide your order details and any relevant information so our team can assist you.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Requests made after an order has been processed or shipped may not be eligible for cancellation.
Contact Us
If you have any questions about returns or refunds, please contact:
Email: VasquezLico446@gmail.com
We appreciate your trust and will do our best to provide helpful customer support.